Returns

Joy Candle Co Return Policy

At Joy Candle Co, your satisfaction brings us joy! 

Return Eligibility
- 30-Day Window: We accept returns within 30 days of your purchase.
- Condition: Items must be unused and in perfect condition with original packaging. 

Non-Returnable Items
- Unfortunately, burned or used candles cannot be returned.

Return Process
1. Contact us to request a return authorization.
2. Return Shipping: Customers are responsible for return shipping costs. We recommend using a trackable service.

Refunds

  • Once we receive and inspect your return, we’ll process your refund to the original payment method.

Damaged Items

  • If your candle arrives damaged or defective, please reach out within 7 days for a replacement or a refund.

Thank you for being a part of the Joy Candle Co family! We appreciate your support and are here to help.